Effective Date: 12 January 2026
Last Updated: [12 January 2026]

This Privacy Policy describes how Pro Trader LLC (“we”, “us”, “our”) collects, stores, processes, uses, and shares personal data when you access or use our website, mobile applications, Services, or interact with us in connection with CryptoStars Traders or other offerings (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal data in a secure and transparent manner in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) for users in the EEA and other relevant privacy regimes.

You agree to the terms of this Privacy Policy by using our Services.

1. What Personal Data We Collect

We collect personal data about you from the following categories:

A. Information You Provide Directly

• • Identity data: full name, date of birth, nationality, gender
  • Contact data: email, phone number, postal address
  • Verification data: government ID, passport, driver’s license, photo
  • Account data: wallet addresses, exchange account identifiers
  • Financial data: USDC deposit/withdrawal addresses, bank info (where required)
  • Correspondence & support: messages, surveys, recordings

B. Automatically Collected or Technical Data

• • Device and usage data: IP address, device identifiers, browser/OS, cookies
  • Analytics data: navigation patterns, session identifiers
  • Blockchain or transaction data linked to your account

C. Third-Party Sources

• • KYC/KYT providers
  • Sanction screening providers
  • Fraud detection partners

We may also process aggregated or anonymised data that cannot reasonably identify you.

2. How and Why We Use Your Data

We process your personal data for the following lawful purposes and bases:

A. To Provide and Improve Our Services

• • Create and maintain your account
  • Verify identity and comply with AML/KYC requirements (legal obligation)
  • Facilitate deposits, withdrawals, and trade execution
  • Communicate service updates, alerts, and notifications

Legal basis: Contract performance, legal obligation, legitimate interests

B. Legal Compliance and Risk Management

• • Sanctions and KYT screening
  • Fraud, security, and risk detection
  • AML/CTF compliance
  • Law enforcement requests

Legal basis: Legal obligation, legitimate interests

C. Analytics and Service Improvement

• • Improve our platforms and features
  • Detect security issues and prevent abuse
  • Research and product development

Legal basis: Legitimate interests

D. Marketing and Communications

• • Inform you about updates, offers, newsletters
  • Only with your consent where required

Legal basis: Consent (for marketing data)

3. Legal Bases for Data Processing (EU/EEA)

Under GDPR, we rely on:

• • Contract necessity — to provide Services
  • Compliance with legal obligations — AML/KYC, sanctions screening
  • Legitimate interests — security, fraud prevention, analytics
  • Consent — optional marketing communications and tracking

You have the right to withdraw consent where applicable.

4. Sharing Your Personal Data

We do not sell your personal data. We may share it with:

• • Service providers (identity verification, hosting, analytics)
  • Compliance partners (KYT, sanctions screening)
  • Payment processors and banks
  • Authorities and law enforcement as required by law
  • Affiliates or potential acquirers under confidentiality

We require all third parties to protect your data in accordance with this policy and applicable laws.

5. International Transfers

Your data may be transferred to and processed in countries outside your home jurisdiction. Where required, we use EU Standard Contractual Clauses (SCCs) or rely on adequacy decisions to protect your data rights.

6. Data Retention

We retain your personal data only as long as necessary for:

• • Providing Services
  • Compliance with legal and regulatory obligations
  • Resolution of disputes or internal investigations
  • Fraud prevention

Retention may extend beyond account closure if required by law.

7. Your Privacy Rights (Where Applicable)

Depending on your jurisdiction, you may have rights including:

• • Access — request a copy of your data
  • Rectification — correct inaccurate data
  • Erasure — delete personal data (subject to legal obligations)
  • Restriction — limit processing in certain circumstances
  • Data portability — receive your data in a portable format
  • Object to processing — including for marketing
  • Withdraw consent — at any time

Requests can be made via email to dpo@protraderseco.com.

If you are in the EU/EEA, you also have the right to complain to your supervisory authority.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Enable core site functionality
  • Analyse performance and usage
  • Improve user experience

You may manage preferences via browser settings or the Cookie Policy.

9. Security of Personal Data

We implement commercially reasonable technical and organisational security measures to protect your data. However, no system can provide absolute protection, so you should also use strong personal security practices (e.g., 2FA) where available.

10. Minors

Our Services are not intended for individuals under the age permitted by applicable law. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on the site before becoming effective.

12. Contact and Complaints

If you have questions, privacy requests, or complaints, contact:

📧 dpo@protraderseco.com
Pro Trader LLC
Borovo Street 52G, Sofia, 1680, Bulgaria

For EU users, you may also contact your local data protection authority.

Acknowledgement

By using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.